At Ashley Globetrotter, we are committed to delivering your travel accessories, hiking gear, camping gear, luggage, and tech products promptly and securely. Please review our Shipping Policy to understand our delivery process, timelines, and related information.

1. Shipping Method

  • We ship all orders worldwide using trusted courier services.
  • As we accept cash on delivery (COD), payment is collected at the time of delivery.

2. Processing Time

  • Orders are processed within 1–3 business days after placement.
  • You will receive a confirmation email once your order is processed and ready for shipment.

3. Delivery Time

  • Delivery times vary depending on your location. Domestic deliveries typically take 3–7 business days, while international shipments may take 7–15 business days.
  • Please note that unforeseen delays due to customs, holidays, or courier issues may occur.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.
  • Certain promotions or offers may include free shipping, which will be clearly stated.

5. Order Tracking

  • Once your order is shipped, we will provide tracking details via email so you can monitor the delivery status.
  • Please allow 24–48 hours for tracking updates to reflect in the courier system.

6. Failed or Missed Deliveries

  • If a delivery attempt is unsuccessful, the courier will leave instructions for rescheduling.
  • Please contact us at backoffice@ashleyglobetrotter.com for assistance with missed or delayed deliveries.

7. Damaged or Lost Shipments

  • If your order arrives damaged or is lost during transit, please contact us immediately at backoffice@ashleyglobetrotter.com.
  • We will work with the courier to replace or refund your order as appropriate.

8. International Shipping

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Delivery times for international shipments may vary due to customs processing.

9. Contact Us
For any questions or concerns about shipping, please reach out to us at backoffice@ashleyglobetrotter.com. We are committed to ensuring your products arrive safely and on time.