At Ashley Globetrotter, we strive to ensure your complete satisfaction with every purchase. Please read our Returns & Refund Policy carefully to understand your rights and how to request a return or refund.
1. Eligibility for Returns
- All return requests must be made within 7 days of receiving the product.
- Products must be in their original condition, unused, and with original packaging.
- Certain items, including custom orders or personal-use accessories, may not be eligible for returns.
2. How to Request a Return
- To initiate a return, please contact us at backoffice@ashleyglobetrotter.com with your order number, product details, and reason for return.
- Our team will guide you through the return process and provide instructions for sending the product back.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the product was defective or damaged during delivery.
- We recommend using a tracked shipping method to ensure the safe return of the product.
4. Refunds
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed as cash refunds upon delivery for your next order or agreed arrangement.
- Please note that refunds may take several days to process depending on the delivery schedule.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately at backoffice@ashleyglobetrotter.com.
- We will arrange for a replacement or full refund at no additional cost to you.
6. Exceptions
- Products that are damaged due to misuse, mishandling, or normal wear and tear are not eligible for returns or refunds.
- Sale items or promotional products may be non-refundable, unless defective or damaged.
7. Contact Us
For any questions regarding returns, refunds, or product issues, please contact our support team at backoffice@ashleyglobetrotter.com. We are committed to resolving all issues promptly and fairly.